1. Q: How long is the delivery time?
A: Since the market is large, we have some stocks in factory, so if you need standard machines, we can ship the machine within 5 days, or you have special needs, we will ship the cnc router equipment to you from 10 to 20 days.
2. Q: Can you make customized router model?
A: Sure. We are manufacturers not trading company, we have our own R&D department, and cnc machine processing center for machine body making. We have some successful cases like machine with up-down table and special holding device. As long as you have specific requirements, we will definitely not let you down!
3. Q: I am the new comer, if I buy machine from you, will I get any help or support?
A: If you buy machines from us, we will sent manual and technical videos for you to know more about the machine firstly, after receiving the machine, we will provide one to one technical support online. Providing the best service is our aim.
4. Q: What’s the policy for the damaged parts?
A: We have one year warranty, if the parts break within the warranty, we will send replacement for free, but you need to take
charge of the freight.
5. Q: How can I do if cnc router machine goes wrong?
A: If any problems occur, please contact us as soon as possible instead of solving it by yourselves or other engineers.